Casablanca Hotel, Resort, Casino, Golf and Spa

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Housekeeping - Guest Room Attendant (4 Available)

at Casablanca Hotel, Resort, Casino, Golf and Spa

Posted: 8/26/2017
Job Reference #: 6674
Keywords: customer

Job Description

Location:
Casa Blanca

Job Code:
6674

# of openings:
4

JOB TITLE:  Guest Room Attendant (G.R.A.)           

STARTING RATE:  $8.25

MINIMUM AGE REQUIREMENT:  16 years old     

LICENSE/CERTIFICATION:   N/A

JOB SUMMARY:  Clean assigned number of guest rooms to established standard for all Mesquite Gaming properties.  Responsible for reporting any maintenance deficiencies.  Ensure the confidentiality and security of all guest rooms.  Understand and comply with all department policies and procedures and OSHA regulations.  This is a labor position.

JOB QUALIFICATIONS:  Quality control, customer relations and ability to follow procedures required.  Ability to understand and follow verbal directions required.  Must be able to work any shift, weekends and holidays.

ESSENTIAL JOB FUNCTIONS:

  1. Clean guest rooms to established standard.
  2. Report maintenance issues to maintain room in good order.
  3. Use correct cleaning chemicals supplies, amenities and linens.
  4. Maintain department equipment.
  5. Insure lost and found is turned in to be returned to guest.
  6. Other job related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS:

  • Give accurate directions, guiding the guest if needed.
  • Have a pleasant attitude with the guest.
  • Tell the guest to “have fun” and “come again”.
  • Tell about the properties and amenities to encourage the guest to have fun.

PHYSICAL DEMANDS:  The work requires extensive and repetitious physical exertion, bending or kneeling repeatedly, lifting, pulling and pushing moderately heavy objects.

WORK ENVIRONMENT:  The work environment involves everyday risks and discomforts typical of smoke filled environments and pet accommodated environments.  Work takes place indoors and outdoors, regardless of weather, and in extreme weather conditions when outdoors, e.g., heat in the summer.  Use of safe work practices required.

AND

JOB TITLE: Guest Room Attendant (GRA) – Swing 

STARTING RATE:  $8.25

MINIMUM AGE REQUIREMENT:  16 years old     

LICENSE/CERTIFICATION:   N/A

JOB SUMMARY:  Deliver items to guests as requested and clean rooms, as needed, for all Mesquite Gaming properties.

JOB QUALIFICATIONS:  Quality control, customer relations and ability to follow procedures required.  Ability to understand and follow verbal directions required.  Must be able to work any shift, weekends and holidays.  Must be able to read, write and communicate verbally in English.

ESSENTIAL JOB FUNCTIONS:

  1. Deliver requested items in a timely manner.
  2. Clean guest rooms to established standards.
  3. Report maintenance issues to maintain room in good order.
  4. Insure lost and found is turned in to be returned to guest.
  5. Other job related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS:

  • Give accurate directions, guiding the guest if needed.
  • Be observant-if a group of guests is checking in, know they don’t have enough towels and offer extra immediately.
  • Tell the guest to “have fun” and “come again”.
  • Tell about the properties and amenities to encourage the guest to have fun.

PHYSICAL DEMANDS:  The work requires extensive and repetitious physical exertion, bending or kneeling repeatedly, lifting, pulling and pushing moderately heavy objects.

WORK ENVIRONMENT:  The work environment involves everyday risks and discomforts typical of smoke filled environments and pet accommodated environments.  Work takes place indoors and outdoors, regardless of weather.  Use of safe work practices required.