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Senior Delivery Consultant

at Experion

Posted: 11/22/2018
Job Reference #: 188969
Keywords: delivery

Job Description

Accountable for delivery to clients of high volume fast turnaround portfolio or parameterised deliveries , Solutions as a Service and Complex Bureau configurations. Ensuring that all deliveries are onboarded to high quality standards that deliverables are provided to the plan of record and that the portfolio is continually optimised in terms of speed, quality, efficiency, client satisfaction and business performance outcomes.  Collaborating strongly in a player / manager capacity with all internal and external stakeholders to ensure that the demands of our clients and business are understood and executed upon successfully and leading, inspiring and engaging the team in doing so.
  • Delivery – Responsible for the delivery of products and services within the Business area to clients on time and on budget.  Acting in a Player/Manager capacity.  Primary point of contact and escalation for their Complex Bureau, Parameterised Delivery and Software as a Service Solutions
  • Overall responsibility for a team in a player/manager capacity providing mentoring guidance, line management and overall accountability for performance outcomes in their portfolio.
  • Engaging our commercial teams successfully and consistently to ensure that clients needs are successfully met and exceeded and that client services are onboarded quickly, seamlessly, consistently, accurately and efficiently, and to the highest of quality standards.
Essential Duties and Responsibilities
  • Role Model ownership and accountability and drive embedding these behaviours within the team. Display proactive leadership and management skills that ensure all resources are aware of their responsibilities to deliver high quality, on time and on budget.
  • Ensure the end to end delivery of products and services to agreed quality, schedule and cost, taking into consideration operational readiness to ensure a smooth handover to support. 
  • Drive yourself and the team to continually optimise our ways of working, increasing productivity and providing improved services.
  • Laser focus on our customers' needs and aspirations, the demands of our business and successful outcomes for client solutions
  • Develop and maintain strong, influential working relationships with the business counterpart(s), being recognised as the primary point of contact for the delivery of your portfolio
  • Collaborating in lock step with operations, capability and performance teams, CDP's, PPMC, the leadership group and commercial stakeholders for successful management of the portfolio
  • Display an informed, proactive and positive demeanour that maintains focus on the needs of all stakeholders.
  • Ensure all deliveries within the area are managed to PMO and locally defined standards ensuring all reporting is delivered succinctly and timely.
  • Ensure the relevant controls are in place to capture dependencies, risks and issues, with appropriate escalation paths where required.  Ensure the appropriate processes are in place to keep all interested stakeholders updated and satisfied.
  • Accountable for the delivery of all mandated reporting to the documented standards of accuracy, format and regularity.
  • Use strong business relationships to ensure a shared understanding of clear priorities of work within the business unit to enable the most effective utilisation of resource that maximizes customer service levels, minimizes lead times, and optimizes throughput.  
  • Facilitate and drive performance management processes
  • Champion a culture where leading by example, high performance, successful delivery, client centricity and people engagement is at the heart of what we do.
  • Manage the performance of the portfolio to a relevant and clearly defined set of business performance measures collaborating with operations in the design of these and subsequent management to them
  • Ensure that all regulatory requirements are appropriately met and that operational risk is, in conjunction with operations managed successfully.


Job requirements and qualifications (Skills, knowledge, experience & education)
  • Business Relationship Management
  • People and Prioritisation Management
  • Ability to influence and build productive relationships with key stakeholders (both internal and external).
  • Good understanding and application of change management competencies.
  • Effective coordination, motivation, negotiation and dispute resolution skills.
  • Project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution.
  • Knowledge of business unit products and operations.
  • Ability to manage relationships whilst maintaining trusted relationship with team and peers.
  • Ability to apply analytical skills and conceptual thinking to both short term and long-term operations and systems planning over a wide range of technologies.
  • Financial literacy to forecast and manage programme, project and departmental budgets, costs and revenue.
  • Reporting Skills
  • Good oral and written communication skills.
  • Good problem solving and analytical skills.
  • Excellent multitasking abilities.
  • Ability to set rigorous performance standards and drive outcomes
  • Knowledge of Experian's parametrised product set and bureau based data services